Terms & Conditions

'Shoe Doctor' is a trading name of Mr Mend Shoe Repairs Ltd.



The website is owned and operated by Mr Mend Shoe Repairs Ltd and all contents and designs are copyright of Mr Mend Shoe Repairs Ltd and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.


Products and Service

Mr Mend Shoe Repairs Ltd undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations.)



Delivery of products ordered from stock will normally be made within 5 working days however non stock items may take longer. You will be informed by email or telephone if your order is going to take considerably longer. Carriage costs will be charged at cost as indicated on the order and confirmed to the Customer with the order acknowledgement.


The Company will use its best endeavors to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.


Payment and Personal Data Security.

To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server.


Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.


Alternatively payment may be made in person at the Company's premises or by cheque or bank transfer by arrangement.



The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, (and offers an unequivocal guarantee that they will be free from manufacturing defect or fault).



Online colour charts are to be used as a rough guide only as they will vary greatly due to individual monitors settings and colour representation. Shoe Doctor accepts no responsibility for a colour match where only an online colour chart has been used.


No guarantee is offered where products are used for purposes other than that for which they were designed.


This warranty is in addition to, and does not affect, your statutory rights.



In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to Shoe Doctor using the contact details on the website. Arrangements for the return of such product will be made on your behalf and the cost of the replacement will be met fully by the Company. Goods should be returned together with original packaging wherever possible.


In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original packaging. We strongly suggest using recorded mail as Mr Mend Shoe Repairs Ltd cannot be held responsible for any items loss in transit.